HelpDesk

Get technical help with your survey from our team of friendly Snap experts. Every new Snap Survey Software customer receives 12 months of telephone and email support, online resources, including: guides, worksheets, and videos, as well as free software upgrades.

Contact

US and Canada

  • Service available 9:00 am to 5:00 pm (ET) Monday through Thursday, 9:00 am to 4:00 pm (ET) on Fridays.
  • Call: 603-610-8750
  • Email: techsupport@snapsurveys.com
  • Live chat when logged into Snap XMP Online

UK and rest of world

Notice: We are currently experiencing technical difficulties with our phone lines. Please use the support email until further notice.
  • Service available 9:00 am to 5:00 pm (UK Time) Monday to Thursday, 9:00 am to 4:30 pm (UK Time) on Fridays.
  • Call: +44 1454 280828
  • Email: support@snapsurveys.com
  • Live chat when logged into Snap XMP Online

Get started with Snap XMP

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