Analyzing rating scale questions Most surveys include some form of rating scale question. This section includes guidance to help you make sense of your survey results. Worksheets Working with rating scale questions Using Gap Analysis to Interpret Importance with Satisfaction Browse all worksheets → Online user guide and documentation Analysing semantic scale questions Go to Snap help → Articles How long is a customer satisfaction survey? Start with employee satisfaction, end with employee engagement Satisfied employees leads to satisfied customers Attitude surveys, the likert scale and semantic differentials Measuring opinions, values and attitudes in your survey Overall rating scale questions and rating scale data for analysis Rating scale and balance questions for your survey Rating and ranking questions: levels of importance in your survey Rating and ranking levels of satisfaction in your survey Ranking and rating levels of expectation in your survey questionnaire Satisfaction surveys: rating levels of performance in your satisfaction survey Customer satisfaction surveys and determining level of detail in your questionnaire Rating scales for satisfaction survey questionnaires Customer satisfaction surveys: rating scales and measuring performance Go to the Snap blog → Training and consultancy We currently run two scheduled courses with a specific focus on analysis: Analysing Results Smart Reporting If you would like one-to-one help with your survey project, we also offer online or face-to-face consultancies. Call us now on 01454 280820603-610-8700 or email us your training requirementsemail us your training requirements and we’ll call you back. Go to Snap training →Go to Snap training → Couldn’t find what you were looking for? We’re working to add the resources you need to the Support Hub. If you think there’s a topic we should cover, please let us know by completing this form.